FAQ –
All Answers In Malay

The basic registration process takes under 2 minutes. Email verification usually arrives within 1–3 minutes. For full KYC verification (required for your first withdrawal), provide a copy of your Malaysian Identity Card — this process is typically completed within 1–24 hours depending on current submission volume.

No. Each individual is only permitted to hold one ez 96 account only. Holding multiple accounts is a violation of our Terms & Conditions and may result in the closure of all associated accounts and forfeiture of balances. ez 96 uses an advanced identity verification system to detect duplicate accounts.

Go to the Log In and click the link "Forgot Password?". Enter the email address or Malaysian phone number registered to your account. A reset link will be sent within minutes. Click the link and set a new strong password. If you don't receive the email, check your spam folder or contact our support.

Yes, you can update your phone number and email address under "Profile Settings" in your account. Changing your phone number requires OTP verification on both your old and new number for security purposes. If you no longer have access to your old number, contact our 24/7 support for identity verification assistance.

Your account may be locked for several reasons: too many failed login attempts (more than 5 consecutive tries), suspicious activity detected by our system, or you have activated self-exclusion. For a temporary lock due to failed login attempts, wait 15 minutes before trying again. For other issues, contact ez 96 support via 24/7 live chat with your proof of identity.

To close your account, contact ez 96 support via live chat or email support@ez96.biz with a formal request. Make sure you have withdrawn all your remaining balance before closure. Account closure is typically processed within 3–5 business days. Alternatively, if you feel you need a break from gambling, consider using the Self-Exclusion first.

ez 96 accepts the following deposit methods, all with no fees:

• Touch 'n Go eWallet – instantly
• GrabPay – instantly
• Boost – instantly
• ShopeePay – instantly
• DuitNow (QR & Transfer) – instant
• FPX Online Banking – Maybank2u, CIMB Clicks, RHB Now, HLB Connect, CIMB Bank, and more

All deposits are credited to your account balance within less than 1 minute.

The minimum deposit at ez 96 is RM10 for all payment methods. No general maximum deposit limit is set, though daily limits may apply depending on your payment method and account level. You can also set your own deposit limit through the responsible gaming settings in your account.

If your deposit has not arrived within 5 minutes, follow these steps:

• Check your transaction history in your e-wallet app (TNG/GrabPay/etc.) to confirm the payment was successful
• Check the "Deposit History" tab in your ez 96 account
• Take a screenshot of the payment receipt
• Contact ez 96 live chat support with the screenshot

Our team will investigate and resolve the issue within 15–30 minutes.

No. ez 96 does not charge any processing fees for deposits made through any supported payment method. You only need to account for any limits or fees imposed by your own wallet provider or bank — for example, Touch 'n Go reload limits or Maybank2u daily limits. ez 96 receives 100% of the amount you send.

Currently, ez 96 only accepts Malaysian Ringgit (RM) payment methods — including local eWallets (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and FPX online banking. We do not accept bitcoin or any other cryptocurrency at this time. This ensures all transactions comply with Malaysian financial regulations.

Your ez 96 account operates entirely in Malaysian Ringgit (RM / MYR). All deposits, balances, bonuses, bets, and withdrawals are displayed and processed in RM. This means no currency conversion hassle and no hidden exchange fees for Malaysian players.

Log in to your ez 96 account, go to "Wallet" → "Withdrawal". Select your preferred withdrawal method (DuitNow or FPX), enter your Malaysian bank account details, and key in the amount you wish to withdraw. Confirm with an OTP if required. Withdrawals are processed within 15 minutes for members who have completed full KYC verification.

For members who have completed KYC verification, withdrawals are typically processed within 15 minutes to 1 hour. Withdrawals processed outside bank business hours may take until the next working day depending on the receiving bank. New members who have not completed KYC may experience a 1–24 hour review period for their first withdrawal.

The minimum withdrawal at ez 96 is RM30. Daily withdrawal limits depend on your account level — new members have a limit of RM5,000 per day, while VIP members enjoy higher limits. Contact our support if you need to withdraw beyond your standard limit.

A withdrawal may be declined for the following reasons:

• KYC incomplete — please submit your identification documents
• Bonus rollover requirements not yet met — check your bonus balance
• Bank account details that do not match the name on your ez 96 profile
• Daily withdrawal limit reached
• Account requires additional security review

Contact our live chat support for clarification specific to your case.

ez 96 no fees charged for withdrawals. However, your receiving bank may charge a transfer fee — this is outside ez 96's control. To avoid such charges, many Malaysian players opt for DuitNow withdrawals, which are typically free or far cheaper than standard interbank transfers.

ez 96 welcome bonus up to RM500 is credited automatically once you register and make your first deposit. No promo code is needed — the bonus is activated automatically for all eligible new members. Check the latest details including match percentage and rollover requirements under the Promotions section in your account after logging in.

Rollover (or wagering requirement) is the total amount you need to wager before a bonus can be converted into withdrawable cash. Example: if you receive a RM100 bonus with a 5x rollover, you must place bets totalling RM500 before the bonus can be withdrawn. ez 96 sets fair and transparent rollover conditions — full details are stated on each bonus offer.

Yes. ez 96 offers a weekly cashback programme for active members. The cashback percentage depends on your VIP membership tier and your net losses for that week. Cashback is credited every Monday and can be used directly for betting. Check the Promotions section in your account for current rates.

Yes! The ez 96 referral program lets you earn bonuses by inviting friends to sign up using your referral code or link. The bonus is credited once your friend makes their first deposit and meets the minimum requirements. Find your unique referral code under "Profile" in your ez 96 account.

Each bonus has its own validity period, clearly stated in the terms of each offer. Generally, the welcome bonus is valid for 30 days from the date it is credited. Weekly promotional bonuses are typically valid for 7 days. Check your bonus expiry date under the "Active Bonuses" tab on your Wallet page.

ez 96 offers a wide range of game categories:

• Sports Betting: Football (Malaysia Super League, EPL, La Liga, UCL), badminton, e-sports, and more
• Live Casino: Live Baccarat with real dealers, multi-table Blackjack, European & American Roulette
• Slots: Hundreds of slots from leading international providers
• Live Matches: In-play betting while the match is in progress

Log in to your ez 96 account and go to the Football. Select Malaysia Super League from the league list. You'll see all upcoming matches with a wide range of betting markets — match result (1X2), Asian handicap, over/under, first goalscorer, and more. Click on your preferred odds, enter your stake in RM, and confirm your bet slip.

Live Baccarat is a live casino game streamed in real time with real dealers from a professional studio. You bet on whether "Player", "Banker", or "Tie" will have a hand closest to 9. Card values: A=1, 2-9=face value, 10/J/Q/K=0. It's one of the most popular casino games among Malaysian players — easy to learn, with tables starting from as low as RM5.

Yes. All games at ez 96 use a Random Number Generator (RNG) that is independently audited by internationally recognised certification bodies. RTP (Return to Player) is the percentage of total wagers returned to players over the long term — for example, an RTP of 96% means an average of RM96 is returned for every RM100 wagered. ez 96 publishes the RTP value for each game transparently.

Live Matches allows you to place bets while a match is in progress, in real time. Odds are continuously updated based on how the match unfolds. You can bet on the next goalscorer, final result, total cards, or a variety of other markets. In-play betting is more exciting because you can use live match observations to make smarter decisions.

Yes! Badminton Betting at ez 96 covers all the major tournaments — BWF World Tour, All England, Malaysia Open, Thomas Cup, Uber Cup, and more. Betting markets include match winner, set handicap, total points, and tournament winner. Live betting is also available during matches.

Blackjack is a card game where you play against the dealer. The goal is to get a hand value as close to 21 as possible without going over. You can "Hit" (take a card), "Stand" (hold your hand), "Double Down" (double your bet and take one more card), or "Split" (separate a pair into two hands). Blackjack has an RTP of over 99% when basic strategy is applied correctly.

Roulette European Roulette has 37 pockets (0–36) with a 2.7% house edge, while American Roulette has 38 pockets (0, 00, 1–36) with a higher house edge of 5.26%. For better odds, savvy Malaysian players typically go with European Roulette. Both versions are available at ez 96 in live casino format with real dealers.

Yes. ez 96 uses encryption 256-bit SSL — the same security technology used by banking institutions such as Maybank2u and CIMB Clicks. All your personal data is stored on protected servers and is never shared with third parties without your consent. Player funds are held in accounts separate from the company's operational accounts for added protection.

Log in to your ez 96 account, go to "Account Settings" → "Security" → "Two-Factor Authentication". Choose your preferred 2FA method (SMS to a Malaysian phone number or an authenticator app). Follow the on-screen instructions to confirm activation. Once enabled, every login will require an additional 6-digit OTP code. We strongly recommends 2FA for all players.

Take immediate action:

• Reset your password immediately via "Forgot Password" if you are unable to log in
• Revoke all active sessions via "Security Settings" → "Active Sessions"
• Contact ez 96 live chat support immediately and report this incident
• Temporarily freeze your account if needed — our support team can help
• Check your deposit and withdrawal history for any unauthorised activity

For KYC (Know Your Customer) verification at ez 96, you will need to submit:

• Identity Document: Clear front and back photos of your Malaysian Identity Card (MyKad)
• Selfie with IC: A photo of you holding your IC next to your face
• Proof of Address (if required): Utility bill or bank statement from the last 3 months

KYC is usually approved within 1–24 hours. This is a standard requirement to keep your account secure.

ez 96 does not sell or share your personal data with third parties for marketing purposes. Your data is used solely for platform operations, identity verification, and compliance with applicable regulations. Full details on how we handle your data can be found in the Privacy Policy ours.

Log in to your ez 96 account, go to "Account Settings" → "Responsible Gaming". There you can set daily, weekly, or monthly deposit limits in RM. Limits can also be reduced immediately, but increasing a limit requires a 24–72 hour waiting period for added protection. This is a free feature we encourage all players to use.

Self-exclusion is a feature that allows you to block yourself from accessing the ez 96 platform for a set period. Available options: 24 hours, 3 days, 7 days, 30 days, 90 days, 180 days, 1 year, or permanent. Activate it via "Account Settings" → "Responsible Gaming" → "Self-Exclusion". It takes effect immediately and cannot be reversed before the period ends.

Warning signs of problem gambling include betting with money you can't afford to lose, chasing losses, being dishonest about your gambling activity, and neglecting responsibilities. If you recognise any of these signs, contact ez 96 support immediately — we'll help you use the appropriate self-control tools. For professional help, reach out to our support team and we'll direct you to the resources available in Malaysia. Read more on the Responsible Gaming ours.

The minimum age to play on ez 96 is 18 years old without exception. We conduct age verification during registration and through the KYC process. If we detect anyone under 18 using our platform, the account will be closed immediately and any funds in the account will be returned. As the account holder, you are responsible for ensuring that no minors access your account.